Tribune’s Fox affiliate KDVR Denver stepped in to help viewer Tom Ast. While on her deathbed, Ast’s wife of 45 years encouraged him to take the cruise they had already booked. He agreed to go with family and friends who could share in her remembrance. However, when he canceled his wife’s reservation, the cruise line charged a $853 “rebooking fee.” If he didn’t pay it, he would lose his $11,000 trip payment. After Ast told KDVR his story, the station contacted the cruise line. Ast was refunded the $853.
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